Frequently Asked Questions
Everything you need to know about your Fiorelli shopping experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our carrier's website to monitor your delivery.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Fiorelli ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Fiorelli garments?
Care instructions are located on the inner seam label of every garment. We recommend following these closely, particularly for delicate fabrics like silk and wool, to ensure longevity.